1. Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our service.
Account Information
- Name and email address when you create an account
- Password (stored in encrypted form)
- Account preferences and settings
Payment Information
- Payment method details are processed directly by Stripe
- We do not store your credit card numbers
- We retain billing history for subscription management
Usage Data
- Resources you view, download, or save
- Audio playback progress and listening history
- Journal entries and personal notes (stored privately)
- Preferences and personalization choices
Device Information
- Browser type and version
- Device type for optimal experience (mobile, desktop)
- General location data (country level, not precise location)
2. How We Use Your Information
- Provide and personalize our service: Recommend resources based on your interests and usage patterns
- Process payments: Manage subscriptions, trials, and billing
- Communicate with you: Send transactional emails (receipts, password resets, subscription updates)
- Improve our platform: Analyze usage patterns to enhance features and content
- Ensure security: Detect and prevent fraudulent activity
- Provide customer support: Respond to your inquiries and resolve issues
3. Third-Party Services
We work with trusted third-party services to provide our platform:
- Stripe: Payment processing and subscription management. Stripe's privacy policy governs their handling of your payment information.
- Resend: Transactional email delivery for receipts, password resets, and subscription notifications.
- ElevenLabs: Text-to-speech technology for audio content generation.
We do not sell your personal information to third parties. We only share data with service providers who need it to perform services on our behalf.
4. Data Storage & Security
- All data is encrypted at rest and in transit using industry-standard protocols
- Data is hosted on secure cloud infrastructure with regular security audits
- Access to user data is restricted to authorized personnel only
- We implement row-level security policies to ensure users can only access their own data
- Regular backups are maintained to prevent data loss
5. Your Rights
You have the right to:
- Access your data: Request a copy of the personal information we hold about you
- Correct your data: Update inaccurate or incomplete information
- Delete your data: Request deletion of your account and associated data
- Export your data: Receive your data in a portable format
- Opt out of marketing: Unsubscribe from promotional communications at any time
To exercise any of these rights, please contact us at the email address provided below.
6. Children's Privacy
Neurture is designed for parents, caregivers, and adults. We do not knowingly collect personal information from children under 13 years of age. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete such information.
While our resources are designed to help parents support their neurodivergent children, the platform itself is intended for adult use only.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Your continued use of our service after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: support@neurture.app
We will respond to your inquiry within 30 days.